We offer 3 options for shipping:
Please be aware shipping time can vary due to distance/ or delay. Please contact us if you have any concerns with your delivery.
We currently do not ship internationally. However please contact us and we will try our best to help you if you require overseas delivery.
From date of purchase there is 30 Days in which you can return or change of mind (except for sale items). All items are double checked before being sent out however, if you have received the wrong or faulty item please contact us straight away and we will send you a replacement item or provide a full refund.
We understand sometimes there may be a keyboard/purchase error. Please address this ASAP before shipment commences.
We happily offer Credit Notes on all full price items if they do not fit or you have a change of mind (Shipping Excluded).
If returning an item upon receiving the goods we will assess and begin the refund/ credit process as soon as possible.
The only conditions is that items are returned as follows:
We recommend using the registered post option when sending your order back to Ida Jane as you are responsible for the safe return of goods. If your package goes missing we cannot issue your requested refund, exchange or credit. You will not be refunded for the return postage nor will you receive a refund for the initial postage cost.
Return items can be posted or dropped off to our shopfront at 4 Jackson Court, Doncaster East, VIC, 3109. Please be aware returns not via post will not receive an immediate refund or credit note through the Ida Jane shop as it must be processed through the Ida Jane website as it operates independently.
Sale Item Returns Policy
If you purchase something on sale, please be aware there is no full refunds or credit notes given, unless items are faulty or damaged.
Out of Stock
In the unfortunate event that something sells out within our warehouse stock that you have placed an order for (that which cannot be back ordered) we will make contact and inform you of your options of full refund or credit note. If we can offer you an alternative product we will endeavor to assist you.
If there are any questions regarding our shipping or returns please contact us on firstname.lastname@example.org or 1300 IDA JANE number.